Distance Contract

Last updated: 22 July 2026

These terms govern purchases made through the online store www.i-light.lv and form an integral part of the distance contract concluded between the Buyer and the Seller. Consumers retain all rights granted by the mandatory laws of the Republic of Latvia regardless of anything stated in these terms.

1. Seller and contact details

• Seller: SIA “i-Light.lv”
• Registration number: 40103561417
• VAT number: LV40103561417
• Registered address: Brīvības gatve 195–22, Riga, LV-1039, Latvia
• Shop and product return address: Brīvības gatve 195, Riga, LV-1039, Latvia
• Email: veikals@i-light.lv
• Telephone: +371 22 33 1877

2. Definitions and application of these terms

Buyer means any natural or legal person placing an order on the Website.

Consumer means a natural person purchasing goods or services for purposes outside that person’s trade, business or profession.

Seller means SIA “i-Light.lv”. Website means the online store at www.i-light.lv.

The provisions concerning the statutory right of withdrawal and other rights specifically granted to consumers do not apply to legal persons or to natural persons purchasing for business or professional purposes.

3. Product information, prices and availability

The main characteristics, price and availability of each product, as well as any specific conditions of use or installation, are stated in the relevant product description. The Buyer must review this information before placing an order.

All prices on the Website are stated in euros and include value added tax unless expressly stated otherwise. Delivery charges are not included in the product price; they are calculated and displayed to the Buyer before the order is finally confirmed.

The Seller may change the prices and offers displayed on the Website, but such changes do not apply to orders already accepted. If there is an obvious technical or pricing error, the Seller will inform the Buyer before accepting the order and offer the Buyer the choice of confirming the order at the correct price or cancelling it.

4. Placing an order and conclusion of the contract

1. The Buyer selects a product, adds it to the shopping cart, provides the requested information and chooses a delivery and payment method.
2. Before submitting the order, the Buyer may review and correct the information entered.
3. By submitting the order, the Buyer confirms that these distance contract terms have been read and accepted.
4. The distance contract is concluded when the Seller sends an order confirmation to the email address provided by the Buyer.

The order confirmation and the version of these terms applicable at the time of the order are sent or otherwise made available to the Buyer on a durable medium. At the Buyer’s request, the Seller will provide information relating to the specific order.

If an ordered product cannot be delivered, the Seller will inform the Buyer without undue delay and agree on a different delivery time, an equivalent product or cancellation of the order. If the order is cancelled, any payment received will be refunded without undue delay.

5. Payment

The Buyer may choose from the payment methods offered during checkout. The payment deadline applicable to the particular order is stated in the order or invoice.

The Seller will start processing the order after payment has been received unless the selected payment method or an agreement between the parties provides otherwise. No separate fee is charged to the Buyer for receiving a refund.

6. Delivery and receipt of products

The available delivery methods, their cost and the estimated delivery time are displayed before the order is confirmed. Delivery is made to the address or collection point selected by the Buyer.

The Seller will deliver the product within the period agreed by the parties. If no specific period has been agreed, the product will be delivered without undue delay and no later than 30 days after conclusion of the contract, unless the Buyer and the Seller agree otherwise.

If an order contains several products, the Seller may deliver them separately after informing the Buyer. No additional delivery charge will be imposed without the Buyer’s prior express consent.

The risk of accidental loss of or damage to the product passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, receives the product. The Buyer is advised to inspect the external condition of the parcel upon receipt and notify the Seller of any visible damage as soon as reasonably possible. Failure to give such notice does not by itself remove any statutory consumer rights.

7. Consumer right of withdrawal and product returns

A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason. For the purchase of goods, the withdrawal period runs from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods. If several products in one order are delivered separately, the period runs from receipt of the last product; if a product is delivered in lots or parts, it runs from receipt of the last lot or part.

To exercise the right of withdrawal, the Consumer must send the Seller an unequivocal statement of the decision to withdraw before the 14-day period expires. The notice may be emailed to veikals@i-light.lv, submitted at the shop or made using the model withdrawal form. Use of the model form is not mandatory.

The model withdrawal form and detailed return instructions are available on the Product Returns page.

The Consumer must send or hand the product back to the Seller without undue delay and no later than 14 days after sending the withdrawal notice. The product may be returned to Brīvības gatve 195, Riga, LV-1039, Latvia, or sent by another method agreed with the Seller in advance.

Where a conforming product is returned because the Consumer has changed their mind, the Consumer bears the direct cost of returning it. If the product is defective, incorrect or otherwise not in conformity with the contract, Section 8 of these terms applies and the Seller bears the transport costs.

The Seller will refund all payments received in connection with the relevant contract, including the initial standard delivery charge, without undue delay and no later than 14 days after receiving the withdrawal notice. If the Consumer chose a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the additional difference will not be refunded.

The refund will be made using the same means of payment used for the original transaction unless the Consumer has expressly agreed to another free method. The Seller may withhold the refund until the product has been received back or the Consumer has supplied evidence of having sent it back, whichever occurs first.

The Consumer may inspect and test the product only to the extent that would normally be permitted in a physical shop. The Consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. The Seller must substantiate and prove any claimed reduction in value.

The original packaging should be retained and used to return the product safely, but missing or damaged packaging does not by itself remove the right of withdrawal. If the packaging forms a material part of the product’s value, damage to it may be taken into account when objectively assessing any reduction in value.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the cases provided by law, including:

• goods made to the Consumer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery;
• goods which, after delivery, are inseparably mixed with other items due to their nature;
• services that have been fully performed after performance began with the Consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost after full performance;
• other cases listed in Paragraph 22 of Cabinet Regulation No. 255.

A standard catalogue product is not considered custom-made merely because the Seller orders it from a supplier after receiving the Buyer’s order.

The statutory 14-day right of withdrawal does not apply to purchases made in the physical shop or to purchases made for business or professional purposes unless the Seller has voluntarily agreed otherwise in the particular case.

8. Defective or non-conforming products

The Seller is responsible for the conformity of products in accordance with the Consumer Rights Protection Law of the Republic of Latvia. A Consumer may submit a claim concerning non-conformity within two years from delivery and must submit the claim within two months after discovering the non-conformity.

In the event of non-conformity, the Consumer may first require the Seller to repair the product or replace it free of charge, unless the selected remedy is impossible or disproportionate. The rights to a price reduction or termination of the contract apply in the circumstances provided by law.

The Seller arranges and pays for the transport of a non-conforming product for repair, replacement or return. Before sending the product, the Consumer should contact the Seller to agree on the appropriate transport method.

Any commercial warranty provided by the manufacturer or the Seller does not restrict the Consumer’s statutory rights. Information about the duration and conditions of any commercial warranty granted for a particular product is stated in the product description or warranty document, or is provided at the Buyer’s request.

9. Processing of personal data

The Seller processes the Buyer’s personal data to accept and perform the order, arrange delivery, administer payments and comply with legal obligations. Further information is available in the Privacy Policy.

10. Complaints and dispute resolution

Questions or complaints may be sent to veikals@i-light.lv or to the registered address: SIA “i-Light.lv”, Brīvības gatve 195–22, Riga, LV-1039, Latvia. A consumer complaint submitted electronically does not require a signature.

The Seller will provide the Consumer with a written reply within 15 working days of receiving the complaint. If, for objective reasons, a reply cannot be provided within that period, the Seller will immediately inform the Consumer in writing, explain the need for the extension and specify a reasonable period within which the reply will be provided.

If a dispute cannot be resolved through negotiation, the Consumer may contact:

• the Consumer Rights Protection Centre of Latvia;
• an out-of-court consumer dispute resolution body;
• the Consumer Dispute Resolution Commission or a court of the Republic of Latvia in accordance with applicable law.

11. Final provisions

The distance contract is governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”.

The Seller may amend these terms. A new version applies only to orders placed after it is published and does not affect contracts already concluded. Each order is governed by the version accepted by the Buyer when the order was placed.

If any provision becomes invalid, the remaining provisions remain in force. Nothing in this contract limits any mandatory rights granted to Consumers.