i-Light.lv · Customer information
Delivery and warranty
Delivery countries, collection options, charges and help with a faulty product.
On this page
Collect in store
Free collection after your order is confirmed ready.
Parcel terminal
For parcels that meet the carrier’s size and weight limits.
Courier
An alternative for products unsuitable for a parcel terminal.
Availability and delivery time
A product available to order online is not necessarily in stock at our Riga store. Check the availability and estimated delivery time on its product page. For supplier-order items, allow time for the product to reach us before collection or onward delivery.
If you need a product by a specific date or wish to view it in person, contact us before ordering or visiting.
This page contains information about i-Light.lv delivery methods, delivery costs, collection from our store and the rights applicable when a product does not conform to the contract.
Delivery countries
We deliver to the 27 EU countries listed below. The available delivery methods depend on the delivery address and the size and weight of your order.
| Country | Delivery methods |
|---|---|
| Latvia | Omniva parcel locker or courier; ExpressPasts courier where available. |
| Lithuania | Omniva parcel locker or courier; ExpressPasts courier where available. |
| Estonia | Omniva parcel locker or courier; ExpressPasts courier where available. |
Other EU countries
Tracked international courier delivery to your address via Omniva Premium is available for eligible parcels. The table shows estimated business days after dispatch; it excludes sourcing and order preparation. Depending on the destination and parcel, Pasts EMS may also be offered. Its estimated delivery time is shown alongside that method when placing your order.
| Country | Estimated business days after dispatch |
|---|---|
| Austria | 4–5 |
| Belgium | 5–9 |
| Bulgaria | 8–13 |
| Croatia | 5–9 |
| Cyprus | 6–11 |
| Czechia | 10–14 |
| Denmark | 4–7 |
| Finland | 2–5 |
| France | 5–9 |
| Germany | 5–9 |
| Greece | 6–12 |
| Hungary | 5–10 |
| Ireland | 6–10 |
| Italy | 5–7 |
| Luxembourg | 4–8 |
| Malta | 5–10 |
| Netherlands | 3–4 |
| Poland | 5–8 |
| Portugal | 7–13 |
| Romania | 6–12 |
| Slovakia | 5–10 |
| Slovenia | 5–9 |
| Spain | 6–9 |
| Sweden | 4–6 |
Finland: parcel lockers and pickup points
For eligible parcels, Omniva Standard also offers delivery to a Matkahuolto parcel locker or pickup point. Estimated transport time: 3–6 business days after dispatch. Select the available pickup point when placing your order.
Pasts EMS delivery to a parcel locker or pickup point may also be offered; check the conditions and estimated time shown for that method.
Delivery methods and charges
Enter the delivery country, postcode and required address details when placing your order. The available methods and final delivery charge, including applicable taxes, are shown before you confirm the order.
| Delivery method | How the charge is determined |
|---|---|
| Collection from our Riga store | Free of charge, after confirmation that your order is ready. |
| Omniva parcel locker in Latvia, Lithuania or Estonia | The charge for the selected country is shown when placing your order. |
| Matkahuolto parcel locker or pickup point in Finland | The available option and charge are calculated for your order. |
| Omniva / ExpressPasts / Pasts EMS | Calculated according to the destination, service and the carrier’s applicable weight, size and other tariff conditions. |
Courier delivery does not have one fixed price for every order. If no suitable delivery option appears, contact us before placing the order so we can check the available arrangements.
Collection from our store
Orders may be collected free of charge from the i-Light.lv store at Brīvības gatve 195, Riga, LV-1039, Latvia.
The store is open on working days from 10:00 to 18:20. Please wait for confirmation that your order is ready before visiting the store. Closed on Saturdays and Sundays.
Order processing
Orders may be placed online at any time. We normally process an order on the same or the next working day. The actual preparation and delivery time depends on product availability, destination and the selected carrier.
We recommend inspecting the external condition of the parcel upon delivery. If visible damage is found, photograph it, note it in the delivery documents and contact us as soon as possible. Failure to do so does not remove any statutory consumer rights.
Delivery times and restrictions
Total delivery time = sourcing and order preparation + transport after dispatch. Please also check the availability and estimated lead time on the product page. The transit ranges above are estimates, not a guaranteed delivery date; the estimate shown for your selected method when placing the order takes precedence.
Parcel lockers and courier services have weight and size limits. Large, long or fragile products may require a different delivery arrangement. Available methods can change when you change the quantity or add other products to the order.
Islands and special territories, including Åland, the Balearic and Canary Islands, Ceuta and Melilla, Madeira and the Azores, may have different availability, charges and delivery times. The mainland estimates above do not apply automatically to these addresses. Enter the exact delivery address or contact us to check the options.
Statutory rights and commercial warranties
Important: a Consumer’s statutory rights in relation to non-conforming products are not the same as a voluntary commercial warranty offered by a manufacturer or seller.
Consumer rights
A Consumer is a natural person purchasing a product for a purpose unrelated to their business or professional activity.
The Seller is responsible for a lack of conformity existing at the time of delivery and discovered within two years from delivery. A claim concerning non-conformity must be submitted within two months after the non-conformity is discovered.
In the event of non-conformity, the Consumer may first require the Seller to repair the product or replace it free of charge, unless the selected remedy is impossible or disproportionate. The rights to a price reduction or termination of the contract apply in the circumstances provided by law.
If the product does not conform to the contract and the seller is responsible for that lack of conformity, we arrange and pay for the necessary transport for repair or replacement. If the contract is terminated because of that lack of conformity in accordance with the law, we also cover the return costs. Please contact us before dispatch to agree on the transport method; lack of prior agreement does not in itself remove your statutory rights.
Commercial warranties
Where a commercial guarantee is offered for a product, its statement, including the duration and conditions, must be provided to the consumer on a durable medium no later than delivery. This guarantee does not restrict the consumer’s statutory rights against the seller.
A commercial warranty does not restrict or replace the Consumer’s statutory rights.
Business customers and legal entities
The provisions of Latvian consumer protection law intended specifically for Consumers do not automatically apply to legal entities or business purchases. Their rights are determined by the purchase agreement, invoice terms, the commercial warranty applicable to the particular product or a separate written agreement with the Seller.
Product assessment and possible additional costs
To establish the cause of damage, we may ask you to provide the product for assessment and, where necessary, involve a qualified specialist. We assess claims in accordance with the statutory rules on the burden of proof and provide the findings and reasons for our decision in writing.
If the evidence establishes that damage occurred after delivery because of the buyer’s actions, such as improper use, incorrect installation or deliberate damage, a claim for a free remedy for that damage may be rejected. This does not apply where the cause is a defect for which the seller is responsible, including incomplete or incorrect installation instructions or incorrect installation for which the seller is responsible.
Any separately requested paid diagnosis, specialist service or repair requires prior written agreement on the scope and price, or how the price is calculated, and your express consent. Such paid services exclude assessment of a statutory claim that the seller is legally required to undertake. Agreeing to a paid service is not a condition for accepting and assessing a claim. Rejection of a claim does not by itself make you liable for assessment costs.
Where deliberate deception and resulting loss to the seller are established, the seller may seek compensation for documented losses through the procedures provided by law, including necessary and reasonable specialist costs where there is a legal basis in the particular case. The seller must substantiate the deception, the amount of the loss and the causal connection. Your right to challenge the decision and use the statutory dispute resolution procedures remains unaffected.
Submitting a claim
To identify the purchase, please provide the order or invoice number and, where possible, attach a receipt, invoice, bank payment order or other proof of the transaction.
Before sending a product, contact us at veikals@i-light.lv, by telephone at +371 22 33 1877, or use the Contact us page.
Further information is available in our Distance Contract, Product Returns and Privacy Policy.
Your statutory consumer rights
The official EU notice summarises your rights if goods do not conform to the contract. These rights are separate from any additional commercial guarantee.
